by Chantel Fullilove
In 2017 the average eCommerce customer spend over $1,800 a year. Trillions of dollars have been spent on eCommerce around the world since its inception and trillions more are expected to be spent in the upcoming years (as much as 4.88 trillion US dollars by 2021, Statista suggests). It’s no wonder then that business owners everywhere are breaking into the eCommerce world to widen their geographical and demographical reaches for bigger and better sales across the board. This also means that the way these businesses communicate with their customers must change, too.
Text Messaging are Read within 4 Minutes
Emails and online instant messages are not foolproof. Tracking numbers get lost in the sea of electronic communications on customers’ phones and laptops. Questions from buyers remain unanswered and sometimes it is impossible to get in contact with either party at all. eCommerce is one of the fastest growing industries in our world today but it is far from perfect and can be quite frustrating. Text messaging, on the other hand, is the quickest way to communicate with another person and receive answers 90% of the time!
SMS Texting Absolute Must for eCommerce
SMS texting is an absolute must for eCommerce businesses to ensure they are establishing direct lines of communication between their company and their customers – and the best part is, Aviaro offers a fully automatic system that essentially runs itself. We understand that running any business takes up almost all an owner’s time and has dozens of moving parts that must all work congruently for the entire system to function optimally. This is why Aviaro created its patented artificial intelligence system and then built it into the platform’s automatic responders. This allows an eCommerce business owner to create the responses he or she needs based on FAQs, deals, and everything in between. Now, when a customer wants to know how much shipping costs are, how long packages take to arrive on average, if an item can be customized, what sizes articles of clothing come in (and a thousand other things customers always need to know!), they can simply text the eCommerce site and ask the seller directly and receive an instant answer from the Aviaro platform.
Bring Customers Back to Your eCommerce Site
eCommerce sites use Aviaro not only to answer specific customer queries, but also to create drip funnels for existing customers to keep bringing them back to the store. With timed follow up messages, daily messages, and scheduled campaigns, it has never been simpler (or more cost-effective) to send regular reminders and promotional offers to people who have already converted on an eCommerce site and keep them wanting to come back for more.