The purpose of Aviaro is to allow customers to quickly and efficiently contact companies with an immediate response time.
Most people prefer to communicate through texting for quick answers, especially if those answers are related to dates or times. Aviaro is an artificial intelligence texting platform that allows businesses and customers to communicate through texting in this way. A customer texts their question or concern to the business, and the Aviaro platform recognizes the question and automatically responds with an answer.
Aviaro coined the term C2B, which means consumer to business (as opposed to the typical business to consumer outline of communication). It gives customers the opportunity to text a business for information rather than always sitting and waiting for information from the business or trying to call and wait on hold for one question to get answered.