Customer service: It’s about fixing the problem
There are proactive customer service techniques and reactive ones. Of course, proactive includes marketing to your customers and reaching out to make sure they're doing well When the store manager…
Marketing: It’s all about knowing your customers
We all are trying to market to a specific group of people, but how well do you really know your customers? The more you know them, the more you’ll be…
Giving Them Customer Service They Actually Want
We all know that customer service can be a tricky business. You are trying to provide the least expensive option that also gives consumers exactly what they need But there…
Artificial Intelligence Texting Platform
The purpose of Aviaro is to allow customers to quickly and efficiently contact companies with an immediate response time. Most people prefer to communicate through texting for quick answers, especially…
The importance of social media customer service
Customer service is one of the most important things you can provide to ensure return customers and add business but did you know that social media service should also be…
Launching your first SMS campaign
Think of the last time you received a text message and didn’t open it. Can’t remember? Well that's because people don’t ignore texts Now think of the last time you…
The adoption of smartphones in the workplace
Even though it may seem that way, smartphones actually haven’t been in the workplace forever but they've only been in offices for the last few years People used to actually…
Make customer service a “bigger deal”
Every company has a department that is considered a losing department, a department that must be there even though it doesn’t make any money Most companies with a customer service…
Business owners should opt-in to SMS marketing
Text message marketing It is one of the most powerful tools a small business owner has at their disposal. Though people’s televisions or radios might often be turned off, or…
Amazon selling the Fire Phone at 99 cents
The Amazon Fire Phone hasn’t been as popular as the retail giant was hoping, even with a fairly nice phone and great features, people have yet to see an appeal…