Top 4 Methods of Communicating with Customers
Whether you are focusing on how you can market to a customer or how a customer can contact a customer service member, being able to properly communicate makes a huge…
Most Popular Push Techniques in Mobile Marketing
Today, there are more ways than ever to communicate with customers through mobile. The mobile marketing industry has come a long way since the early days of text message marketing.…
Lessons from T-Mobile Customer Service
T-Mobile used to be a cheap carrier nobody really wanted to use if they could go to a top-tier phone carrier such as Verizon. However, in the last few years,…
5 Reasons to Start Using SMS Marketing
There are a hundred different ways to focus on marketing to your audience, and it can be hard to keep it all straight. However, if you aren’t using SMS Marketing,…
How can Artificial Intelligence Affect your Job in 2019?
The job market is changing like crazy, especially given how quickly technology is growing and improving. This is even more true of artificial intelligence that is now being used or…
Leverage Customer Service to Win Back Customers
There are many different types of customer interactions a customer service employee encounters on a daily basis. Many of those include simple and easy questions such as asking about store…
Get Personalized Marketing with Artificial Intelligence
Marketing to customers has evolved over the years to the point where customers not expect complete personalization. There are a lot of ways to do this, but the most effective…
SMS Customer Service: Why Not?
Phone calls are becoming more and more outdated as time goes on. Customers don’t like to use the phone to call friends and family, so what makes you think they…
Machine Learning Marketing Tips
Marketing is a tricky business. Even when you have had a whole marketing department and company executives review an advertising campaign, there might still be something missed, and customers may…
Customer Service: 3 Ways to Go the Extra Mile
Having the best customer service means providing more than just what the customer expects. It is valuable because it builds a customer relationship that is strong enough to withstand a…