SMS Customer Service: Why Not?
Phone calls are becoming more and more outdated as time goes on. Customers don’t like to use the phone to call friends and family, so what makes you think they…
Machine Learning Marketing Tips
Marketing is a tricky business. Even when you have had a whole marketing department and company executives review an advertising campaign, there might still be something missed, and customers may…
5 Things To Increase the Use of Your Customer Service Chatbot
Though the popularity of chatbots is finally starting to catch up the hype that has existed around chatbots for a few years now, they’re still not being used as much…
Four tips for doing more with less with your social media strategy
For most small businesses with a social media strategy, it’s the business owner that has to manage social media accounts on top of all of his/her other responsibilities since there…
Preparing for the Customer Service Rush After Christmas
It’s only a few days left of the Christmas shopping season, which means the post-holiday customer service rush is almost upon us. As soon as Christmas is over, customers will…
Four chatbot programming mistakes you should avoid
In the rush to get a functioning chatbot up and running, too many businesses are making big chatbot programming mistakes that keep their bots from being as effective as they…
Nine things that will make your chatbot easier to talk to
Chatbots have been slower to catch on than experts predicted. A big part of the problem leading to the slower than desired adoption rate is that in the rush to…
The Truth About AI in Marketing
Every company, no matter how big or small, has at least one person dedicated to marketing their product or service. It’s important to focus on getting new customers and making…
5 Tips for Advertising to Teachers
Teachers are one of the best people to advertise to, whether you are selling educational products or not. If you can get them using your products in their classroom or…
Using AI in 2019: What to Know
Artificial Intelligence is one of the hottest new trends right now because it can be used on a personal level and a business level very effectively. People have been very…