Accuracy and Speed of Customer Service Improved with AI
Artificial Intelligence (AI) and Machine Learning (ML) are becoming more commonplace in the workplace than ever before, and it is making it possible for customer service speed and accuracy to…
Rising Popularity of Chatbots
New technologies have a way of forcing us to confront tough questions. When phones became mini hand-held computers, questions about their place in work and school environments arose. When livestream…
Building a Chatbot for Your brand is Easier than Ever
As is always the case with new technologies, chatbots have become more affordable and practical as their use has become more widespread in the business world. When chatbots first became…
5 Mistakes First-Time Social Media Marketers Make
Social media is a particularly tricky marketing channel. Because it’s free to create a business page and start posting, social media tends to be an especially crowded marketing channel. It’s…
AI researchers at Northeastern University create end-of-life chatbot
One of the most challenging obstacles facing chatbot developers is getting chatbots to seem more personable and empathetic. When most people think of talking to a computer program, they imagine…
Three features your shopping assistant chatbot needs to succeed
In recent years, online-only retailers like Amazon have put many traditional retailers out-of-business. In response, retailers have been stepping up their online stores in order to compete. One tool that…
Program Your Chatbot to be Polite
Dashbot, a chabot analytics company has processed more than 11 billion chatbot messages. Their analytics tools can help businesses figure out what’s working and what’s not when it comes to…
Tips for managing multiple customer support channels
Most small businesses start out with a very limited customer support channels. At first it might be the owner and maybe one or two other employees responding to emails. On…
How chatbots do what they do
Chatbots are like humans in more ways than one. Obviously they’re designed to simulate conversation with a human so they have the ability to understand and formulate sentences. But they’re…
Six things your customer service chatbot must be able to do
Chatbots are in the midst of a huge growth phase Programmers and AI researchers are constantly discovering new ways to use them as well as things they can’t do. Chatbots…