Lessons from T-Mobile Customer Service
T-Mobile used to be a cheap carrier nobody really wanted to use if they could go to a top-tier phone carrier such as Verizon. However, in the last few years,…
Leverage Customer Service to Win Back Customers
There are many different types of customer interactions a customer service employee encounters on a daily basis. Many of those include simple and easy questions such as asking about store…
Customer Service: 3 Ways to Go the Extra Mile
Having the best customer service means providing more than just what the customer expects. It is valuable because it builds a customer relationship that is strong enough to withstand a…
Why Customer Service is Important to Your Branding
Customers expect to have the same type of experience no matter who they are interacting with in the company. Whether that’s professional, casual, fun, or even a little crazy. The…
Tips to Train New Customer Service Agents
Getting new customer service agents trained can be frustrating. There’s a learning curve that takes time, and it can be frustrating for customers to deal with the new employee who…
Happy young male customer support executive working in office.
Top Customer Service Tips for 2019
As the new year approaches, it is time for businesses to make plans and goals for 2019. This is especially important for a customer service department that tends to get…
Customer Service Mistakes: What Not to Do
Customer service employees are the face of a company. They interact with customers more frequently than anyone else in the business, which means they need to be on top of…
Holiday Customer Service: Do it Right
With the holiday shopping season in full swing, your customer service department is probably flooding with phone calls, emails, chats, and texts from customers trying to get answers to their…
How Customer Service is Using Artificial Intelligence
Artificial Intelligence is more advanced than ever. While it isn’t as advanced as the personal assistant Iron Man and SpiderMan use in their suits quite yet, it is actually extremely…
7 Reasons Why Customer Service is a Top Priority
Every business already knows you must have a great product if you want sales. You spend meetings focusing on ensuring the product is high quality, innovating to create new products,…