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  • Industries
    • SMB/Enterprise
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Lessons from T-Mobile Customer Service

  • Post author:Marketing
  • Post published:January 25, 2018
  • Post category:Customer Service Texting
  • Post comments:0 Comments

T-Mobile used to be a cheap carrier nobody really wanted to use if they could go to a top-tier phone carrier such as Verizon. However, in the last few years,…

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Leverage Customer Service to Win Back Customers

Leverage Customer Service to Win Back Customers

  • Post author:Marketing
  • Post published:January 19, 2018
  • Post category:Customer Service Texting
  • Post comments:0 Comments

There are many different types of customer interactions a customer service employee encounters on a daily basis. Many of those include simple and easy questions such as asking about store…

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Customer Service: 3 Ways to Go the Extra Mile

  • Post author:Marketing
  • Post published:January 11, 2018
  • Post category:Customer Service Texting
  • Post comments:0 Comments

Having the best customer service means providing more than just what the customer expects. It is valuable because it builds a customer relationship that is strong enough to withstand a…

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Why Customer Service is Important to Your Branding

Why Customer Service is Important to Your Branding

  • Post author:Marketing
  • Post published:January 5, 2018
  • Post category:Customer Service Texting
  • Post comments:0 Comments

Customers expect to have the same type of experience no matter who they are interacting with in the company. Whether that’s professional, casual, fun, or even a little crazy. The…

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Tips to Train New Customer Service Agents

  • Post author:Marketing
  • Post published:December 21, 2017
  • Post category:Customer Service Texting
  • Post comments:0 Comments

Getting new customer service agents trained can be frustrating. There’s a learning curve that takes time, and it can be frustrating for customers to deal with the new employee who…

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Top Customer Service Tips for 2019
Happy young male customer support executive working in office.

Top Customer Service Tips for 2019

  • Post author:Marketing
  • Post published:December 16, 2017
  • Post category:Customer Service Texting
  • Post comments:0 Comments

As the new year approaches, it is time for businesses to make plans and goals for 2019. This is especially important for a customer service department that tends to get…

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Customer Service Mistakes: What Not to Do

Customer Service Mistakes: What Not to Do

  • Post author:Marketing
  • Post published:December 15, 2017
  • Post category:Customer Service Texting
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Customer service employees are the face of a company. They interact with customers more frequently than anyone else in the business, which means they need to be on top of…

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Holiday Customer Service: Do it Right

  • Post author:Marketing
  • Post published:December 2, 2017
  • Post category:Customer Service Texting
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With the holiday shopping season in full swing, your customer service department is probably flooding with phone calls, emails, chats, and texts from customers trying to get answers to their…

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How Customer Service is Using Artificial Intelligence

  • Post author:Marketing
  • Post published:November 29, 2017
  • Post category:Customer Service Texting
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Artificial Intelligence is more advanced than ever. While it isn’t as advanced as the personal assistant Iron Man and SpiderMan use in their suits quite yet, it is actually extremely…

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7 Reasons Why Customer Service is a Top Priority

7 Reasons Why Customer Service is a Top Priority

  • Post author:Marketing
  • Post published:November 28, 2017
  • Post category:Customer Service Texting
  • Post comments:0 Comments

Every business already knows you must have a great product if you want sales. You spend meetings focusing on ensuring the product is high quality, innovating to create new products,…

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