6 Tips for Fantastic Holiday Customer Service
It’s official; the holidays are upon us. With Black Friday shopping already in full swing and people already running around town trying to figure out their holiday gift plans, it’s…
4 Ways Machines Improve Customer Service
Every business spends time contemplating how they can improve customer service. It is an essential part of selling your product. This is especially true in a world where one upset…
How Superheros Taught me about Customer Service
Superheros are a big deal right now. If you aren’t watching a superhero show, you’re probably at least planning to see the next movie that comes out. There are multiple…
Texting Services Improve Bank Customer Service
Better customer experience for banking Banks tend to have a hard time staying on top of the latest technology trends and incorporating them into their regular, everyday use, let alone…
Customer Service Problems: What not to do
There are a lot of things you can do right in customer service. Make the customer happy, show them you care, and let them get involved in your business. But…
Customer Service Tips to Learn from Elon Musk
Elon Musk, CEO at Tesla, has spent the better part of his weekend showing customers that they are important to him and the Tesla brand. When customers tweeted him asking…
Chatbots: Separating fact from fiction
Because chatbots are still relatively new technology, many people don’t know much about them and there are several common misperceptions about them. Here’s a look at some common misperceptions and…
Text Service is Taking Over Small Business Communications
It would be an understatement to say that American consumers love their smartphones. According to one survey, nearly 70% of Americans report sleeping with their smartphone in arm’s reach. According…
Online Texting Helps Brands Build Relationships with New Generation
Changing role of technology As a new generation of buyers starts purchasing homes, furnishing she-caves and increasing their discretionary budgets, global brands are leveraging online texting to turn one-time customers…
Avoid Comcast Customer Service Mistakes
Comcast has great Internet, but customers flock away from the company whenever possible. With bad customer service, all it takes is one bad experience for a customer to be willing…