If your customer service department is doing a good job, you’ll know because there won’t be too many complaints. The internet makes it so easy to complain that not having…
One of the most important things your business can do is make sure your customer service is on par. Regardless of everything else, if you have good, valuable customer service…
Customer service should be an important focus of every business. The more that people enjoy their experience with a certain company, the more likely they are to return for more…
Customer service can be handled through a variety of platforms. Today’s world features customer service being handled through phone calls, SMS messaging, Facebook, Twitter, messenger apps, and almost anywhere where…
Technology is continually improving the efficiency for people to interact both in the real world and the digital world. Someone can send a text message and get a response in…
Sometimes, having better customer service isn’t just about having all the right tools available. It is about understanding your customers and what they want from you. And while technology does…
The internet is a powerful tool for marketing. But it is a double-edged sword because it also makes it easier for all your competition to reach your customers. Everyone is…
Your marketing approach is determined entirely by your audience and their needs. That is why your approach can change if you are focused on marketing to another business instead of…
People are always talking about how bad customer service is. It is a fundamental part of every business, yet it seems like companies don’t have a firm grasp on how…
Nothing says more about your company than your customer service department because it is the one group that will always interact with customers. But the sad truth is that this…