Online and self service: The new customer experience
Anyone who has been to the store over this holiday season may have noticed store traffic has been decreasing drastically. It was especially apparent to me on Black Friday as…
Generation Z values fast customer service
Keeping your customers happy is a huge part of what you probably do every day at your business. Of course, there’s all the other stuff, but customer service still takes…
Why customer service should be a priority
The world is filled with businesses who likely do or sell the same thing or something similar to what you have. The internet makes it possible for people to easily…
Text marketing: The best way to reach customers
Starting a restaurant Customer service is a hard business because part of it is proactive and part of it is reactive. But it is both part of the business, and…
Three Pillars of Business Success
Every business wants to know how to succeed, and in a sense, it is still the same today as it was fifty years ago. Though, with technology in place, the…
Text Marketing: A Tool for Millennials
Marketing to millennials Selling a product to a Millennial is tough. They want the best product for the best price, and they don’t care if you’ve been selling them the…
Preparing Customer Service for Black Friday
The week of Thanksgiving is a great time because it means you can take some time to think about what you are grateful for and enjoy some good food. Unless…
Marketing and Customer Service: Working in Sync
Large businesses and small businesses will inherently have different problems, and one that a large business may face is that communication between different departments is often lacking. You keep each…
AI Chatbots to Become Customer Service Norm
There’s nothing worse than knowing you are going to have to set aside time in your busy schedule to call a 1-800 number. It requires that you find time in…
Providing the best customer experience
Every company’s ultimate goal is to retain customers and bring in new ones, especially if it is through word of mouth. That is truly the most effective way of getting…