Is There a Place for Chatbox AI in Customer Service?
Customer service is one of the most important aspects of any business because it is the way in which your company is communicating with customers. There are many different ways…
Customer Service: 4 Tips to Boost Customer Satisfaction
Customer service is extremely important to every business because it is the way in which your business most comes into contact with your customers. It is, essentially, the face of…
How to Lose a Customer in 8 Ways
Keeping a current customer is extremely valuable given that a happy customer will often refer their friends and will keep coming back for more. So, it is very important that…
Social Media Integrated Customer Service
Customer service is one of the key parts of every business. And as technology is progressing, there are more ways than ever to reach out to your customers and get…
Banks see huge increase in app usage
Apps are really important for some businesses and a waste of space for others. Figuring out whether or not your company should put the time and money into developing an…
Five mobile marketing tips for the holidays
Post-holiday marketing Have you ever been shopping at a store and decided to pull out your smartphone and read customer reviews or check competitor’s prices? You're not alone, 84 percent…
Picking texting customer service over calls
Of course, customer service is still an essential part of every business model. How do you get the most out of your customer service? Well, the truth is that you…
How to use mobile marketing during the holidays
One of the best times of year to up your marketing game is during the holiday season. All it takes is a little encouraging You know your customers are all…
Airlines perfect personalized customer service
The most effective customer service is simply the one that makes customers feel special. Every company is striving for personalized service Not only will it bring in more business, it…
Don’t fall into the speed customer service trap
As a business, you are likely always trying to find ways to improve customer service to make it faster and more efficient The more you can improve customer service, the…