Preparing your Business for 2019 Marketing
Marketing is changing quickly, especially now that technology is advancing quickly and pulling businesses with it. Businesses that want to stay competitive and that want to give customers what they…
Preparing for the Customer Service Rush After Christmas
It’s only a few days left of the Christmas shopping season, which means the post-holiday customer service rush is almost upon us. As soon as Christmas is over, customers will…
Tips for Local Marketing
Marketing to specific audiences is important to building your brand and properly selling what you have to offer. But did you know that marketing locally can also be extremely successful?…
Happy young male customer support executive working in office.
Top Customer Service Tips for 2019
As the new year approaches, it is time for businesses to make plans and goals for 2019. This is especially important for a customer service department that tends to get…
Customer Service Mistakes: What Not to Do
Customer service employees are the face of a company. They interact with customers more frequently than anyone else in the business, which means they need to be on top of…
How Customer Service is Using Artificial Intelligence
Artificial Intelligence is more advanced than ever. While it isn’t as advanced as the personal assistant Iron Man and SpiderMan use in their suits quite yet, it is actually extremely…
Mobile and Social Media Marketing
You probably already know that mobile and social media are both important to your marketing plan. But what you may not know is how essential they are together. In fact,…
Customer Service Lessons: What Not to Do
If your customer service department is doing a good job, you’ll know because there won’t be too many complaints. The internet makes it so easy to complain that not having…
AI Chatbot Debuting at Wells Fargo
After a difficult year with the fake accounts scandal, the Wells Fargo PR department has been hard at work attempting to gain trust from consumers. The financial institution will be…
Steps to success: Customer Service Improvements
Every business knows that the customer service department plays a big role in the success of your company, but did you know that you can actually make more money through…