Is AI Chatbot taking over customer service?
Whether we like it or not, mobile is the future of technology. Smartphones are nifty devices that allow people to communicate with anyone they want as well as have access…
The Debate Over AI Customer Service
As artificial intelligence becomes more prevalent in various aspects of marketing and customer service, companies who have yet to invest in AI are wondering if they should make the switch.…
Woman using instant messaging app on mobile phone, view from above
Chatbots are Increasingly More Practical and Efficient
AI chatbots are used more and more to expand the reach and efficiency of customer and company relationships. AI chatbots, simply put, are software programs that imitate human conversation. AI…
Chatbots Meeting Every Human Need
Chatbots and artificial intelligence, in their basic form, are no new thing. In fact, Alan Turing and Joseph Weizenbaum were already contemplating the concept of computers communicating with humans in…
AI Chatbots Perfect for All Personalities
In any sales pitch or marketing effort, honing in on the consumer and what they want is key to winning them over. However, in order to figure out who someone…
AI: The newest trend in customer service
Customer service trends are constantly changing based on the technology available and what customers start expecting businesses to do. For example, customers expect to be able to communicate with a…
5 Tips for Stronger Customer Service
Sometimes, having better customer service isn’t just about having all the right tools available. It is about understanding your customers and what they want from you. And while technology does…
Are you smarter than a computer?
It may seem like the title of a game show (and it may even be a fun show to watch), but it is a legitimate question. Artificial Intelligence is getting…
AI Chatbot: Customer service of the future
Customer service interactions are one of the most important things your business does. There is a multitude of ways you can speak with your customer, but text with AI chatbot…
Customer service tip: Easy to contact
There are many things your business should be doing for your customers to make sure they are happy with your service and that they keep coming back. There are a…