Eight keys to success in social media marketing
In this day and age, a strong social media presence is crucial for any brand that hopes to stay relevant. But social media is a crowded place, to succeed in…
Three things you need to know before deploying your first chatbot
Chatbots are the big trend in customer service today and many experts predict that they’ll completely alter the way that people and brands interact going forward. Chatbots can not only…
Ten things your customer service chatbot will need to succeed
A growing chatbot market with better software The chatbot marketplace might not be too crowded yet but it soon will be. Companies of all sizes are beginning to recognize the…
Five chatbots that are making mobile banking easier than ever
This is the age of the chatbot. Chatbots are computer programs designed to simulate human speech. They have implications for customer service since they can help automate these processes especially…
No, Facebook’s chatbots weren’t planning to overthrow humanity
Facebook’s AI team made headlines across the world this week when they announced that they were shutting down a chatbot project after their chatbots developed a new language to more…
You don’t need to be a developer to create a chatbot
Thanks to chatbots, people now have the convenience of interacting with brands or websites without having to contact a live person. Chatbots are set to revolutionize the customer service industry.…
Frequently asked questions about chatbots
Chatbots are the latest craze in the world of mobile and artificial intelligence but they’re new enough that many people still know very little about them and some have never…
A closer look at the evolution of chatbots
Chatbots are predicted to change the way business and customers interact. But what exactly are chatbots? They’re computer programs designed to simulate conversation with a human. Chatbots can speak with…
Five ways that Chatbots and AI are changing the workplace
The better and best chatbotsWhen chatbots were first introduced, the business world knew they had potential. There were implications early on for improved customer service and increased productivity but few…
Chatbots: Separating fact from fiction
Because chatbots are still relatively new technology, many people don’t know much about them and there are several common misperceptions about them. Here’s a look at some common misperceptions and…