Turning Mistakes into Marketing Opportunities
Everyone makes mistakes, that is what people say, but in reality, that is what people do. People make mistakes. Sometimes when important people make mistakes, it can cause a plethora…
Meeting the Customer Service Expectations of Consumers
Technology is continually improving the efficiency for people to interact both in the real world and the digital world. Someone can send a text message and get a response in…
Text marketing: The best way to reach customers
Starting a restaurant Customer service is a hard business because part of it is proactive and part of it is reactive. But it is both part of the business, and…
Ways to Engage with Customers through Mobile
Every successful business knows they need to focus on three main things in order to beat the competition. There’s qualify of product or service, customer service, and price point. You…
Customer Service During the Holidays: Social Media
As the holidays near, there are going to be more opportunities to sell products and services as gifts. And while a surge in purchases is expected, you should also expect…
AI Chatbots to Become Customer Service Norm
There’s nothing worse than knowing you are going to have to set aside time in your busy schedule to call a 1-800 number. It requires that you find time in…
Customer Expectation: Launch AI Chatbots
Customers are getting more and more accustomed to technology and are starting to have higher expectations. In the last few years, companies have been trying to integrate more artificial intelligence…