How to Text Your Customers Without Annoying Them
Is SMS marketing becoming spam texts to customers? Due to the personal nature of text message, our team often stresses being straightforward and intentional about any and all campaigns your…
Online and self service: The new customer experience
Anyone who has been to the store over this holiday season may have noticed store traffic has been decreasing drastically. It was especially apparent to me on Black Friday as…
Providing the best customer experience
Every company’s ultimate goal is to retain customers and bring in new ones, especially if it is through word of mouth. That is truly the most effective way of getting…
Airlines perfect personalized customer service
The most effective customer service is simply the one that makes customers feel special. Every company is striving for personalized service Not only will it bring in more business, it…
Don’t fall into the speed customer service trap
As a business, you are likely always trying to find ways to improve customer service to make it faster and more efficient The more you can improve customer service, the…
Six fast and easy ways to improve customer service
Most businesses are constantly looking for ways to improve customer service, but there are ways you could improve customer service right now Here are six ways, according to Forbes, that…
Successful SMS marketing practices
SMS marketing As SMS marketing grows in popularity, there is no shortage of educational materials out there. From websites, to ebooks, to videos, there are countless tips for business owners…
The Importance of Putting the Consumers First
Mobile marketing is perhaps the most popular form of marketing now that the majority of mobile phone users are using smartphones Companies like the idea of mobile marketing because it's…
How Insurance Companies are Benefiting from Mobile Marketing
As technology advances, there are more ways to reach mobile markets and it's up to brands to come up with creative mobile marketing ideas to keep consumer interest The Allstate…