Customer Service Growing Use of SMS Chatbots
More and more businesses have started incorporating chatbot into their businesses but especially in the customer service department. Not only is this a good way to stay in constant communication…
Lessons from T-Mobile Customer Service
T-Mobile used to be a cheap carrier nobody really wanted to use if they could go to a top-tier phone carrier such as Verizon. However, in the last few years,…
Leverage Customer Service to Win Back Customers
There are many different types of customer interactions a customer service employee encounters on a daily basis. Many of those include simple and easy questions such as asking about store…
SMS Customer Service: Why Not?
Phone calls are becoming more and more outdated as time goes on. Customers don’t like to use the phone to call friends and family, so what makes you think they…
Customer Service: 3 Ways to Go the Extra Mile
Having the best customer service means providing more than just what the customer expects. It is valuable because it builds a customer relationship that is strong enough to withstand a…
Holiday Customer Service: Do it Right
With the holiday shopping season in full swing, your customer service department is probably flooding with phone calls, emails, chats, and texts from customers trying to get answers to their…
4 Ways Machines Improve Customer Service
Every business spends time contemplating how they can improve customer service. It is an essential part of selling your product. This is especially true in a world where one upset…
Accuracy and Speed of Customer Service Improved with AI
Artificial Intelligence (AI) and Machine Learning (ML) are becoming more commonplace in the workplace than ever before, and it is making it possible for customer service speed and accuracy to…
Steps to success: Customer Service Improvements
Every business knows that the customer service department plays a big role in the success of your company, but did you know that you can actually make more money through…
Customer Service: What not to do
One of the most important things your business can do is make sure your customer service is on par. Regardless of everything else, if you have good, valuable customer service…