How Chatbots Could Help Your Small Business
Thanks to machine learning, natural language processing, and other artificial intelligence chatbots are just getting better Though they may not have initially lived up to the hype, chatbots have shown…
SMS Chatbots Improve Customer Service
Start Developing Your Business Chatbot
Each year, it seems businesses prep earlier for the holiday shopping rush By next month you’ll already see Christmas displays in all of your favorite stores. Even though it’s only…
The opportune moment to invest in chatbots is now
The similarity between chatbot and social media Several years ago when social media sites like Facebook and Twitter were really starting to get big, many brands were hesitant to jump…
Chatbots Make Jobs More Enjoyable
Perhaps the most successful area in AI research currently is chatbots. Chatbots are computer programs that simulate a conversation with a human. Through machine learning and natural language processing, these…
Should you believe the hype surrounding chatbots?
The short answer: yes and no. Chatbots are often touted by chatbot developers and tech bloggers as a replacement for customer service agents. They’re not. There’s still a lot they…
Four things a chatbot can do for your business (and one thing it can’t)
Just within the last couple of years, the popularity of chatbots have exploded. There are already thousands of chatbots spread across dozens of messaging platforms. Chatbots are different from the…
Three things you need to know before deploying your first chatbot
Chatbots are the big trend in customer service today and many experts predict that they’ll completely alter the way that people and brands interact going forward. Chatbots can not only…
Ten things your customer service chatbot will need to succeed
A growing chatbot market with better software The chatbot marketplace might not be too crowded yet but it soon will be. Companies of all sizes are beginning to recognize the…
Five chatbots that are making mobile banking easier than ever
This is the age of the chatbot. Chatbots are computer programs designed to simulate human speech. They have implications for customer service since they can help automate these processes especially…
Airlines Use SMS to Improve Customer Service
When it comes to texting, there’s an interesting dynamic: while we constantly text our friends, relatives, and co-workers back and forth, we never send text messages to businesses. In recent…