There are many different types of customer interactions a customer service employee encounters on a daily basis. Many of those include simple and easy questions such as asking about store…
As the new year approaches, it is time for businesses to make plans and goals for 2019. This is especially important for a customer service department that tends to get…
Customer service employees are the face of a company. They interact with customers more frequently than anyone else in the business, which means they need to be on top of…
Elon Musk, CEO at Tesla, has spent the better part of his weekend showing customers that they are important to him and the Tesla brand. When customers tweeted him asking…
Most of what we consider “customer service” is the group of people who answer angry phone calls from frustrated customers. And while that is a big part of it, customer…
Customers need to be able to contact you when they have a problem or even if they just want to tell you what a great job you’re doing. That is…
As a business, managing and training customer service reps can be very tedious, especially if you aren’t exactly sure what your customer wants. It is a bit of a shot…
Large businesses and small businesses will inherently have different problems, and one that a large business may face is that communication between different departments is often lacking. You keep each…
Customer service is extremely important to every business because it is the way in which your business most comes into contact with your customers. It is, essentially, the face of…
As a business, you are likely always trying to find ways to improve customer service to make it faster and more efficient The more you can improve customer service, the…