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  • Industries
    • SMB/Enterprise
    • Hospitality
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    • Goverment
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    • Communications
  • Solutions
    • A. I. Messaging
    • Bulk SMS Transport
    • Predictive Dialer
  • Pricing
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    • Blog
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Leverage Customer Service to Win Back Customers

Leverage Customer Service to Win Back Customers

  • Post author:Marketing
  • Post published:January 19, 2018
  • Post category:Customer Service Texting
  • Post comments:0 Comments

There are many different types of customer interactions a customer service employee encounters on a daily basis. Many of those include simple and easy questions such as asking about store…

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Top Customer Service Tips for 2019
Happy young male customer support executive working in office.

Top Customer Service Tips for 2019

  • Post author:Marketing
  • Post published:December 16, 2017
  • Post category:Customer Service Texting
  • Post comments:0 Comments

As the new year approaches, it is time for businesses to make plans and goals for 2019. This is especially important for a customer service department that tends to get…

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Customer Service Mistakes: What Not to Do

Customer Service Mistakes: What Not to Do

  • Post author:Marketing
  • Post published:December 15, 2017
  • Post category:Customer Service Texting
  • Post comments:0 Comments

Customer service employees are the face of a company. They interact with customers more frequently than anyone else in the business, which means they need to be on top of…

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Customer Service Tips to Learn from Elon Musk

Customer Service Tips to Learn from Elon Musk

  • Post author:Marketing
  • Post published:August 22, 2017
  • Post category:Customer Service Texting
  • Post comments:0 Comments

Elon Musk, CEO at Tesla, has spent the better part of his weekend showing customers that they are important to him and the Tesla brand. When customers tweeted him asking…

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Proactive Customer Service Tactics

  • Post author:Marketing
  • Post published:April 21, 2017
  • Post category:Texting News
  • Post comments:0 Comments

Most of what we consider “customer service” is the group of people who answer angry phone calls from frustrated customers. And while that is a big part of it, customer…

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5 Ways to Offer Customer Service

5 Ways to Offer Customer Service

  • Post author:Marketing
  • Post published:February 17, 2017
  • Post category:Texting News
  • Post comments:0 Comments

Customers need to be able to contact you when they have a problem or even if they just want to tell you what a great job you’re doing. That is…

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Five Customer Service Steps to Follow

  • Post author:Marketing
  • Post published:November 26, 2016
  • Post category:AI Chatbot
  • Post comments:0 Comments

As a business, managing and training customer service reps can be very tedious, especially if you aren’t exactly sure what your customer wants. It is a bit of a shot…

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Marketing and Customer Service: Working in Sync

  • Post author:Marketing
  • Post published:November 15, 2016
  • Post category:Customer Service Texting
  • Post comments:0 Comments

Large businesses and small businesses will inherently have different problems, and one that a large business may face is that communication between different departments is often lacking. You keep each…

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Customer Service: 4 Tips to Boost Customer Satisfaction

  • Post author:Marketing
  • Post published:October 8, 2016
  • Post category:Customer Service Texting
  • Post comments:0 Comments

Customer service is extremely important to every business because it is the way in which your business most comes into contact with your customers. It is, essentially, the face of…

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Don’t fall into the speed customer service trap

Don’t fall into the speed customer service trap

  • Post author:Marketing
  • Post published:November 2, 2014
  • Post category:Customer Service Texting

As a business, you are likely always trying to find ways to improve customer service to make it faster and more efficient The more you can improve customer service, the…

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