3 Customer Service Phrases to Use
Working in customer service is complex because you are constantly trying to figure out how to best approach your customers and give them what they need. It is tricky since…
Is AI Chatbot taking over customer service?
Whether we like it or not, mobile is the future of technology. Smartphones are nifty devices that allow people to communicate with anyone they want as well as have access…
Improve Customer Service through Customer Feedback Requests
Customer service should be an important focus of every business. The more that people enjoy their experience with a certain company, the more likely they are to return for more…
AI Chatbots Versus Real Customer Service Agents
Recently, tech debates have centered the topics of customer service and automation. How are customer needs best served? Is it through real people, AI chatbots or other AI-backed responders? Obviously,…
The Debate Over AI Customer Service
As artificial intelligence becomes more prevalent in various aspects of marketing and customer service, companies who have yet to invest in AI are wondering if they should make the switch.…
SMS Messaging for Businesses
SMS messaging services can be crucial to market a business. Dan Hinckley, an experienced digital marketing expert, recently wrote an article for Forbes highlighting five important marketing tips for small…
Bettering Customer Service through SMS Messages
In 2014, a study was conducted that looked at people’s preferences in terms of customer service. The results were enlightening for any company or organization that has a customer service…
Customer Service Basics to Remember
Customer service can be handled through a variety of platforms. Today’s world features customer service being handled through phone calls, SMS messaging, Facebook, Twitter, messenger apps, and almost anywhere where…
Turning Mistakes into Marketing Opportunities
Everyone makes mistakes, that is what people say, but in reality, that is what people do. People make mistakes. Sometimes when important people make mistakes, it can cause a plethora…
Meeting the Customer Service Expectations of Consumers
Technology is continually improving the efficiency for people to interact both in the real world and the digital world. Someone can send a text message and get a response in…