Online and self service: The new customer experience
Anyone who has been to the store over this holiday season may have noticed store traffic has been decreasing drastically. It was especially apparent to me on Black Friday as…
Gearing up for post-holiday customer service
You’ve already spent months preparing for the holidays by advertising to your current and possibly new customers to try and sell your products. You’ve done everything you can to convince…
Generation Z values fast customer service
Keeping your customers happy is a huge part of what you probably do every day at your business. Of course, there’s all the other stuff, but customer service still takes…
Why customer service should be a priority
The world is filled with businesses who likely do or sell the same thing or something similar to what you have. The internet makes it possible for people to easily…
Text marketing: The best way to reach customers
Starting a restaurant Customer service is a hard business because part of it is proactive and part of it is reactive. But it is both part of the business, and…
Customer Service Tips: Be Proactive About It
A big part of your business model is providing amazing customer service. But what many businesses don’t grasp is the concept of proactive customer service and using that to solve…
Three Pillars of Business Success
Every business wants to know how to succeed, and in a sense, it is still the same today as it was fifty years ago. Though, with technology in place, the…
Four Ways to Improve Customer Service
Focusing on customer service in your business is very important. It is one of the three pillars of success every business should stand on. Even if you already have customer…
Five Customer Service Steps to Follow
As a business, managing and training customer service reps can be very tedious, especially if you aren’t exactly sure what your customer wants. It is a bit of a shot…
Preparing Customer Service for Black Friday
The week of Thanksgiving is a great time because it means you can take some time to think about what you are grateful for and enjoy some good food. Unless…