By the end of 2017, more than 2 million Americans had professed their love for Alexa, Amazon’s digital assistant/chatbot. It shouldn’t come as a surprise then to learn that in…
As is always the case with new technologies, chatbots have become more affordable and practical as their use has become more widespread in the business world. When chatbots first became…
Most small businesses start out with a very limited customer support channels. At first it might be the owner and maybe one or two other employees responding to emails. On…
Businesses of all kinds are discovering the many benefits that chatbots have to offer them. One industry in particular that’s especially well-suited for chatbots is the hospitality. Here’s a look…
Thanks to machine learning, natural language processing, and other artificial intelligence chatbots are just getting better Though they may not have initially lived up to the hype, chatbots have shown…
The similarity between chatbot and social media Several years ago when social media sites like Facebook and Twitter were really starting to get big, many brands were hesitant to jump…