Customer service is essential for any business or organization. If a business sells a product, then customers need to be able to contact someone if they have a problem. If a company offers a service, then clients need to be able to contact someone within the company if they have a complaint. Customer service is extremely important; customers need to be able to contact a company when they need help or have concerns, and so companies need to have customer service representatives available to answer the needs of the customer.
The difficult part of customer service is actually communicating to a customer or client. And if you are a company that offers a product or service globally, then your customer service has to be able to handle communicating with people in a variety of languages. Educating existing customer service representatives so they can speak more than one language would be an expensive and time-consuming adventure. Hiring people that speak more than one language can be difficult when your hiring pool does not offer a plethora of bi-lingual candidates.
So is there any way to meet the communication demands of an expanding marketplace with consumers and customers that speak more than one language? AI chatbots are the solution.
AI Chatbots are the Solution for Everything
Chatbots are versatile and flexible enough to meet the demands of most people who use them. In a recent blog post, we discussed how chatbots are, in concept, able to meet every human need. Chatbots are effective tools to help people when it comes to medical needs and advice, therapy and self-awareness development, and even insomnia and loneliness. AI Chatbots are used for all of those needs and more. And while AI chatbots are currently being used to help companies better their customer service reach, recent AI developments are showing that AI customer service is about to get a whole lot better.
AI Chatbots to Solve the Language Barrier
Last year Google announced their new system for machine-assisted language translations. Basically, the system will work to look at a whole sentence, rather than just a phrase, to better the translation. The new system in itself will greatly expand current AI translation abilities and better communication across people who speak different languages.
Not only are AI translations improving, but they are expanding to cover more languages. MSN news reported that Google Translate’s new services take effect for Russian, Hindi, and Vietnamese. Those languages are in addition to the already in place languages: English and French, German, Spanish, Portuguese, Chinese, Japanese, Korean and Turkish. According to Google, in the United States, 1,292,448 people speak Vietnamese; 836,171 speak Russian; and 586,173 speak Hindi. That means that millions of more people can be reached through AI translation services.
While this is definitely good news for Google and the people they reach through their various translation services, these changes are good for all AI services. As AI chatbots improve through better programming and better language translation, everyone benefits. More AI chatbots and AI programs will be able to utilize these improved programs.
If your business or organization is still struggling with customer service because of language barriers, take hope in that improvements are happening and those changes will improve your ability to communicate with your customers, whether they speak English or Vietnamese.