Most of what we consider “customer service” is the group of people who answer angry phone calls from frustrated customers. And while that is a big part of it, customer…
A big part of your business model is providing amazing customer service. But what many businesses don’t grasp is the concept of proactive customer service and using that to solve…
There are proactive customer service techniques and reactive ones. Of course, proactive includes marketing to your customers and reaching out to make sure they're doing well When the store manager…
As mobile marketing increases in popularity, companies are left to come up with unique and creative ways to reach consumers and keep them interested Data shows that interactive and exciting…