Are you keeping up with millennial customer service?
Every time a new generation of people reach adulthood, things change. As young adults begin graduating from college and getting started in their careers, you have to consider how you…
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Mobile marketing traps to avoid
Mobile marketing, and text message marketing in particular, can be an extremely effective marketing tool if executed correctly For only pennies per text, you can send a message to hundreds…
Seven SMS tips to engage mobile customers
Of all of the marketing channels, none are as important as mobile. As we know consumers see their mobile phones as an extension of themselves Of all the ways to…
Text message marketing strategies that work
The success of your enterprise depends on your ability to communicate efficiently with your customers You also know that the majority of your business comes from a handful of loyal…
Six fast and easy ways to improve customer service
Most businesses are constantly looking for ways to improve customer service, but there are ways you could improve customer service right now Here are six ways, according to Forbes, that…
Could NFC chips change your wallet?
An NFC chip, also known as a Near Field Communications chip, can be found in almost any device you buy these days. The chips allow for easy transfer of funds…
Phone unlocking bill makes mobile changes easier
On Friday, August 1st the Unlocking Consumer Choice and Wireless Competition Act was signed into law allowing consumers to take their mobile phone to the carrier that best suits their…
Are your mobile visitors getting the most out of your mobile site?
This year is a big one for mobile, as it's the year that mobile web traffic is expected to surpass traditional web traffic For business owners with a website, that…
How to Use the Bubble Method to Improve Customer Service
The cornerstone of every business is customer service. It is the one thing that will not only lead to a first time sale but keep customers coming back But the…
Seven Tips for Reinvigorating Your SMS Campaign
While newer mobile technologies such as push notifications, QR codes and geo-targeting have been getting attention, it is still the humble text message that dominates the industry While other channels…