Why Customer Service is Important to Your Branding
Customers expect to have the same type of experience no matter who they are interacting with in the company. Whether that’s professional, casual, fun, or even a little crazy. The…
5 Things To Increase the Use of Your Customer Service Chatbot
Though the popularity of chatbots is finally starting to catch up the hype that has existed around chatbots for a few years now, they’re still not being used as much…
Four tips for doing more with less with your social media strategy
For most small businesses with a social media strategy, it’s the business owner that has to manage social media accounts on top of all of his/her other responsibilities since there…
Preparing your Business for 2019 Marketing
Marketing is changing quickly, especially now that technology is advancing quickly and pulling businesses with it. Businesses that want to stay competitive and that want to give customers what they…
8 Tips for Marketing on Pinterest
One of the social media sites often overlooked by business is Pinterest. Pinterest is a popular site where people are able to “pin”or save items of interest to their account…
Tips to Train New Customer Service Agents
Getting new customer service agents trained can be frustrating. There’s a learning curve that takes time, and it can be frustrating for customers to deal with the new employee who…
Preparing for the Customer Service Rush After Christmas
It’s only a few days left of the Christmas shopping season, which means the post-holiday customer service rush is almost upon us. As soon as Christmas is over, customers will…
Take Advantage of Extra High Holiday Spending
The US economy is doing great right now, which means customers are feeling more comfortable spending extra cash on the holidays. As a business, this is the perfect opportunity to…
Tips for Local Marketing
Marketing to specific audiences is important to building your brand and properly selling what you have to offer. But did you know that marketing locally can also be extremely successful?…
Happy young male customer support executive working in office.
Top Customer Service Tips for 2019
As the new year approaches, it is time for businesses to make plans and goals for 2019. This is especially important for a customer service department that tends to get…