Chatbots are here to stay
Though chatbots are a relatively recent invention and consumers have been slow to get on board with them, they’re definitely here to stay, especially when you consider that they tend…
Customer service chatbots growing in popularity
According to a recent survey conducted by LivePerson, chatbots are gaining prominence globally. The purpose of the survey was to ask people who have experience in “speaking” with chatbots to…
Mobile and Social Media Marketing
You probably already know that mobile and social media are both important to your marketing plan. But what you may not know is how essential they are together. In fact,…
AI Chatbot Debuting at Wells Fargo
After a difficult year with the fake accounts scandal, the Wells Fargo PR department has been hard at work attempting to gain trust from consumers. The financial institution will be…
Steps to success: Customer Service Improvements
Every business knows that the customer service department plays a big role in the success of your company, but did you know that you can actually make more money through…
Is AI Chatbot taking over customer service?
Whether we like it or not, mobile is the future of technology. Smartphones are nifty devices that allow people to communicate with anyone they want as well as have access…
AI Chatbots Versus Real Customer Service Agents
Recently, tech debates have centered the topics of customer service and automation. How are customer needs best served? Is it through real people, AI chatbots or other AI-backed responders? Obviously,…
AI Chatbots to Get to the Heart of Millennials
According to Forbes, there are over 80 billion millennials (those born between 1982 and 1993.) Millennials will make up 75% of the work force by 2025. Marketing to this generation…
Language Problems? No Problem for AI Chatbots
Customer service is essential for any business or organization. If a business sells a product, then customers need to be able to contact someone if they have a problem. If…
Woman using instant messaging app on mobile phone, view from above
Chatbots are Increasingly More Practical and Efficient
AI chatbots are used more and more to expand the reach and efficiency of customer and company relationships. AI chatbots, simply put, are software programs that imitate human conversation. AI…