Major tech companies like Microsoft, Apple, and Facebook have been working for several years to infuse artificial intelligence into their devices and platforms. This allows users to communicate with their…
Though chatbots are a relatively recent invention and consumers have been slow to get on board with them, they’re definitely here to stay, especially when you consider that they tend…
Psychologists used to believe human intelligence could be represented with a single number. Today psychologists know that there are actually many different kinds of intelligence. Mathematical and spatial intelligence are…
According to a recent survey conducted by LivePerson, chatbots are gaining prominence globally. The purpose of the survey was to ask people who have experience in “speaking” with chatbots to…
Recently, tech debates have centered the topics of customer service and automation. How are customer needs best served? Is it through real people, AI chatbots or other AI-backed responders? Obviously,…
SMS messaging services can be crucial to market a business. Dan Hinckley, an experienced digital marketing expert, recently wrote an article for Forbes highlighting five important marketing tips for small…
In 2014, a study was conducted that looked at people’s preferences in terms of customer service. The results were enlightening for any company or organization that has a customer service…
According to Forbes, there are over 80 billion millennials (those born between 1982 and 1993.) Millennials will make up 75% of the work force by 2025. Marketing to this generation…
SMS messaging is one of the most popular means by which people communicate. Billions of text messages are sent on a daily basis. But SMS messages, or text messages, have…
Customer service is essential for any business or organization. If a business sells a product, then customers need to be able to contact someone if they have a problem. If…