10 Ways to Prepare Your Business Marketing in 2019
2019 will be a big year for marketing. One way your business should be preparing is by putting marketing techniques in place that are anticipated to be the biggest trends…
Surprising Facts that Should Persuade You to Invest in SMS marketing
Mobile marketing has come a long way in a short time. The first mobile ad to be shared via text message was created in 2000. By 2005, big-name brands like…
Diversify Your Marketing Strategy
People absorb information differently. It’s one of the biggest problems in the public school system because one teacher teaching 30+ kids in one way often leaves half the class feeling…
Customer Service: What not to do
One of the most important things your business can do is make sure your customer service is on par. Regardless of everything else, if you have good, valuable customer service…
Improve Customer Service through Customer Feedback Requests
Customer service should be an important focus of every business. The more that people enjoy their experience with a certain company, the more likely they are to return for more…
5 Ways to Offer Customer Service
Customers need to be able to contact you when they have a problem or even if they just want to tell you what a great job you’re doing. That is…
How to improve your customer service department
Nothing says more about your company than your customer service department because it is the one group that will always interact with customers. But the sad truth is that this…
Online and self service: The new customer experience
Anyone who has been to the store over this holiday season may have noticed store traffic has been decreasing drastically. It was especially apparent to me on Black Friday as…
Preparing Customer Service for Black Friday
The week of Thanksgiving is a great time because it means you can take some time to think about what you are grateful for and enjoy some good food. Unless…
Marketing and Customer Service: Working in Sync
Large businesses and small businesses will inherently have different problems, and one that a large business may face is that communication between different departments is often lacking. You keep each…