Case Study: Brewery in Seattle
Continuous Messaging Improves Revenue Popular brewery in Seattle with more than 30 different flavors of brews shares how they transformed Monday, their slowest day of the week into their second…
Avoid Comcast Customer Service Mistakes
Comcast has great Internet, but customers flock away from the company whenever possible. With bad customer service, all it takes is one bad experience for a customer to be willing…
Customer Service Lessons: What Not to Do
If your customer service department is doing a good job, you’ll know because there won’t be too many complaints. The internet makes it so easy to complain that not having…
Proactive Customer Service Tactics
Most of what we consider “customer service” is the group of people who answer angry phone calls from frustrated customers. And while that is a big part of it, customer…
3 Customer Service Phrases to Use
Working in customer service is complex because you are constantly trying to figure out how to best approach your customers and give them what they need. It is tricky since…
Improve Customer Service through Customer Feedback Requests
Customer service should be an important focus of every business. The more that people enjoy their experience with a certain company, the more likely they are to return for more…
Bettering Customer Service through SMS Messages
In 2014, a study was conducted that looked at people’s preferences in terms of customer service. The results were enlightening for any company or organization that has a customer service…
AI: The newest trend in customer service
Customer service trends are constantly changing based on the technology available and what customers start expecting businesses to do. For example, customers expect to be able to communicate with a…
5 Tips for Stronger Customer Service
Sometimes, having better customer service isn’t just about having all the right tools available. It is about understanding your customers and what they want from you. And while technology does…
Engaging your customers: Best marketing
The internet is a powerful tool for marketing. But it is a double-edged sword because it also makes it easier for all your competition to reach your customers. Everyone is…